From the parking lot to the register, every touchpoint is designed to make joining and using Impact Rewards effortless.
The checkout experience is designed to be fast, friendly, and frictionless.
"Are you a Goodwill Impact Rewards member? Enter your phone number on the pin pad, or scan your app barcode."
Customer enters phone number on the NCR pin pad. System looks up member account in real-time.
Transaction total is sent to the loyalty engine. Points are calculated and added to the member's account.
If the member has available rewards, they appear on the cashier screen. Cashier asks: "You have a $5 reward — would you like to use it today?"
Receipt prints with current points balance, progress to next reward, and a QR code to download the app.
✓ Member Found
Maria Rodriguez — Advocate Tier
3,240 pts current balance
🎁 Reward Available
$5 Reward Certificate
Apply to this transaction?
Transaction Summary
The donation experience is equally rewarding and seamless.
Member arrives at the donation drive-through. Attendant greets them and asks for their member ID.
Member shows app QR code. Attendant scans with a handheld scanner. Account is found instantly.
Attendant hands a printed thank-you card with the Drop & Shop 10% discount QR code.
500 points added to account. 10% same-day discount activated. Member heads inside to shop.
A clean, API-driven integration that connects all 80+ stores to a single loyalty engine.
High-visibility signage at every key touchpoint inside the store.
Join Goodwill Impact Rewards — Free
Enter your phone number to earn points
Plus a 10% same-day shopping discount
Get 500 welcome points instantly
1,880 pts to your next $5 reward
Download the app & track your rewards
A phased approach to ensure quality and consistency across all locations.
5 pilot stores
40 additional stores
All 80+ stores